![]() ![]() That employee may have claimed the business’ GBP listing page using their personal account or may have created a new account without informing the business owner of the details. It is common, for instance, for many businesses to have a particular employee in charge of the business’ online presence. Alternatively, the GBP Support team can be contacted directly by phone or Twitter.Ī common issue tackled by GBP Support occurs where the listing is under the control of someone other than the business owner. Users can consult the discussion categories for information or directly post a question to the live feed. ![]() It is the best place to start if you have a problem that needs to be solved or general questions. The GBP Help community forum is very extensive and, as noted above, contains discussion categories for a range of issues. ![]() Google Business Profile Help also has a support service staffed by Google employees who can be contacted directly. It is peer-supported and managed primarily by a group of top contributors who have the ability to escalate issues and cases to Google. The GBP Help community is operated by volunteers who are not employees of Google. Category pages “discussion” that contain information on topics such as articles, news and updates.A live feed, where live discussion takes place and issues or questions may be posted immediately.The community forum contains tips and tutorials for using GPB, and answers to frequently asked questions. The page also features a search box that will direct a user to go after inputting an issue or task. The help center allows users to perform a range of tasks relevant to a listing, including verifying a business, updating business information, engaging with customers, managing bulk listings, and many more. A previous customer service number from Google, 85, is no longer operational and now takes you to a recorded message that is an obvious scam, for instance.Google Business Profile Help is a help center and online community forum where business owners can obtain support and assistance for their Google Business account and listing. Important: Be careful which "Google" help number you call as others not listed here are likely scams. That Google contact team can be reached at 1-80. There is also an international option for those based in India. If you call outside those hours, you'll simply be directed through menus by a voice recording and won't be able to reach a human representative. The Googleplex service has its working hours listed as Monday to Friday from 8 am to 5 pm PST. In some instances, you may be connected to a human customer service representative. Most of the time, the end result of your call will be a voice recording telling you which webpage to visit to try to resolve your issue. The number leads to an operator service called "the Googleplex" that is based at Google's headquarters in Mountain View, California.Ĭalling the number will take you to an automated menu that will walk you through a series of other menus. You can call Google customer support at 65. ![]()
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